Frequently Asked Questions
Everything you need to know about your dFrancisco shopping experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
dFrancisco accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
Yes, sustainability is at the core of dFrancisco. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders almost immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team.