Returns & Exchanges
At dFrancisco, we want you to be completely satisfied with your sustainable fashion purchase. We offer a 30-day window for returns and exchanges on all items in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and attach the pre-paid shipping label provided via email to the outside of the box.
Ship Your Return
Drop off your package at any authorized carrier location; please ensure you obtain a receipt for tracking purposes until your refund is processed.
Receive Your Refund
Once our quality control team inspects your items, we will issue a refund to your original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing